We need to accept the fact that the pandemic has brought so many changes to our lifestyles. Be it working from home, learning through online courses, or using food delivery apps like Zomato to get food delivered in the comfort of our own home. But this trend has brought some challenges as well, like canceling your orders.
There are numerous food apps in India and placing an order by mistake is a common issue. Zomato has a large customer base and millions of people use it. So the chances of people mistakenly ordering food from its app are also no less.
In this blog, we’ll walk you through the simplest and easiest method about how to cancel order on Zomato.
Can we cancel order on Zomato?
Yes, canceling an order on Zomato is easy. However, a lot of people struggle to do that and keep searching for ways how to can cancel order in Zomato. As you already know, Zomato is a reputed company and it would never want its loyal customers to go away anywhere else. So the food canceling feature in Zomato becomes more essential.
But canceling an order on Zomato is possible in particular situations. Below is an example of situations when Zomato accepts and when declines order cancellations.
Example 1: Suppose you order your favorite Daal Makhani from Zomato and suddenly you receive a call from a friend who is inviting you to his home urgently. In such a case:
- If Zomato hasn’t accepted your order yet, you can easily cancel it and receive a refund.
- If Zomato accepts the order but a delivery person doesn’t pick it, you still have got chance of canceling it.
- On the flip side, if Zomato accepts your order or the delivery person has already picked it, you may not be able to cancel it.
So you know when you’re searching for how to cancel order in Zomato, understanding the situation is important. Remember, it takes just a few minutes for Zomato to accept your order.
How to Cancel Order on Zomato: Step-by-Step
If you find yourself in a situation where you need to cancel your Zomato order, don’t worry. Here are a few simple steps on how to cancel the order in Zomato:
1. Open Zomato app and log in
Launch the Zomato app on your smartphone or visit the Zomato website on your computer and log in with your account credentials.
2. Access your orders
Navigate to the “My Orders” or “Order History” section within the app or website. Here, you’ll find a list of your recent orders.
3. Select the order
Identify the specific order you wish to cancel from the list and tap on it. You will see the “Support” option in the top right corner.
4. Intiate cancellation
Tap on the support option and a chat window will open. You will have various options in the chatbot. Tap on “I want to cancel my order” option.
5. Choose the reason
Now you can a reason from the list or write a particular reason. Following that a confirmation pop-up might appear. Confirm your decision to cancel the order. You’ll receive a notification or an email confirming the cancellation of your order.
That’s it. Zomato’s cancellation policy is designed to ensure a smooth experience. So we hope this section gave the necessary solution to your ‘how to cancel a Zomato order’ query.
Zomato Refund Process for Canceled Orders
Now comes the main question, “will I receive a refund on my canceled order?” The answer is yes. If you decide to cancel your order before it’s accepted by the restaurant or picked up by the delivery person, youmay expect a full refund or partial refund.
If you find delays in a refund or get no refund at all then you can head to the support option again and discuss your concern with the customer support.
What if I receive a wrong order or the food quality is not good?
What if you receive a burger instead of your french fries? Well, in many cases, people get delivered the wrong food item or they find the quality of food is not at par with their expectations. If you find yourself in such a situtation, we advise you to reach out the customer support team of Zomato. They will definitely address any specific issues you might be facing with your order.
We hope you find this guide about how to cancel order on Zomato helpful. Cancelling your Zomato order is a straightforward process and these steps should guide you through it seamlessly.
If you encounter any issues or need further assistance, Zomato’s customer support is there to help.
Frequently Asked Questions (FAQs)
How do I place an order on Zomato?
Placing an order on Zomato is a simple process. You just need to open the app, select the desired restaurant in your area, add the desired item in your cart and then proceed with the payment in the checkout section.
What payment methods does Zomato accept?
Zomato accepts various payment methods including credit/debit cards, UPI, online wallets, and cash on delivery.
Will I be charged for canceling an order?
If canceled before acceptance, there’s usually no charge. However, after acceptance, it may vary based on the restaurant’s policy.
How can I contact Zomato's customer support?
You can reach Zomato’s customer support through the app’s “Help” or “Support” section or through their website. You may chat with their customer care representative.
